To initiate any CAPS services, you must first speak with a Triage Clinician over the phone by following these steps:
Triage Hours:
Monday - Friday 9:00 am - 3:00 pm
- Call 310-825-0768
- You will receive a same-day triage assessment through a telehealth appointment
- Your triage clinician will assess your needs and discuss treatment options with you
24/7 crisis support is always available by phone at 310-825-0768
All registered UCLA student are eligible for same-day clinical consultation and help with referrals, linkage, treatment recommendations, and coordination of mental health care and support regardless of insurance plan or current residence. Due to state law and California Board of Psychology and Board of Behavioral Sciences restrictions, students who are not currently in CAPS are, and are out of the state or country, are eligible only for clinical coordination and referral to a provider in their local area based on student insurance plans.
How to Prepare for your Triage Assessment
- Find a time: Make sure you have a private space for about 45 minutes to an hour for the initial triage appointment noted above.
- Schedule a call: Once you call our main line, a front desk staff member will request a call back number for your appointment and will help you schedule your triage appointment.
- Complete forms: After your appointment is scheduled, please sign into your MyStudentChart and complete any paperwork found under "Telephone Encounter"/"Pre Check-in"
- Talk to a clinician: Once all forms have been completed, a Triage Clinician will review your paperwork and then call you from a blocked number to conduct the triage assessment.
Eligibility and fees are determined by the student's current enrollment status and insurance plans. Ask your triage clinician about what services are offered in-person versus telehealth at CAPS.
Visit Eligibility and Fees for further details.
Visit UC SHIP Mental Health Benefits for further details about UC SHIP insurance coverage.
How to Prepare for your Telehealth Visit
If you are going to speak with one of our clinicians, make sure you have a private space to have the conversation. If it's going to be a phone call, make sure you are aware that the phone call will be coming from a blocked number so please turn off any settings that may send unknown calls straight to voicemail. If it's going to be a Zoom appointment, make sure you have a strong internet connection so that your appointment goes smoothly with no glitches. It is also important to head to your MyStudentChart prior to your appointment and make sure all necessary CAPS forms have been filled out.
Scheduling Follow-up Appointments
Appointment Hours:
Monday - Thursday 8:00 am - 6:00 pm
Friday: 8:00 am - 5:00 pm
Already connected to a provider? To schedule a follow up appointment, call our front desk staff at 310-825-0768 or contact your provider directly via a secure message through your Ashe Patient Portal.
Students who have had CAPS services in the past, but have not had an appointment in more than a quarter should also reinitiate treatment by calling for a triage appointment as well.
Private Spaces Available for CAPS Telephone or Zoom Appointments Only
CAPS has options within the CAPS building which you can reserve for only your CAPS triage assessment, individual therapy, group therapy, and psychiatry appointments. Please call 310-825-0768 to speak with one of our front desk staff members about how to reserve a space.